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CLOSED: Customer Support Guru

About SoundOut

SoundOut is the world leader in Sonic testing – and as our product suite and technology grow, so is our team! We are looking for a motivated graduate to join our small team (working remotely), where you will be responsible for resolving customer enquiries as well as managing reviewer activity.

SoundOut work with many brands, sonic branding agencies, and record labels, empowering stakeholders to make the right decisions and enabling brands to harness the emotional power of music.

Today our clients, and their sonic branding agencies, choose us to help accelerate the certainty and speed of a return on a sonic brand investment. They do that because of our SoundScape method and the intelligent, data-driven tools we have developed.

Our team are an exceptional bunch, smart and down-to-earth, ambitious and tenacious. We are problem solvers and self-starters, we love music and table football and our weekly ‘office’ day is much about the food as about the work.

We strive to create a culture of excellence in all that we do, with an emphasis on providing a world class service to anyone we interact with, from reviewers on Slicethepie, through to global brands and label executives.

This role will be joining our small team, where you will work from home 80% of the week and in our office 20% of your time.

As a graduate role, this position is perfect for someone who wants to work hard, get valuable business experience and who has a positive work ethic. You will be able to get involved in all aspects of the business outside of your core role, developing your customer support skills and being part of a world leading team.

The customer service role sits at the heart of the organisation, often the first touchpoint of many of our 3 million users, you will be responsible for monitoring reviews and reviewer payments. This means you must have exceptional communication skills as well as being process driven. The perfect candidate will thrive in the role if they are on the pulse with new music, technology and trends.

We are looking for someone with strong academic credentials, with a degree, and maths/statistics to at least A Level standard.

Overview of role:

· Ensure that all customer enquiries are resolved professionally and within SLA

· Use bespoke software to monitor reviews and take appropriate actions to ensure consistently high-quality reviews

· Understand our users and communicate clearly any site issues (internally) as well as help problem solve

· Manage PayPal payments

· Support customers via social media pages

· Client research


· Excellent communication skills

· The ability to work as part of a team

· A polite, thoughtful, and friendly attitude

· Process driven

· Analytical thinker

· High degree of initiative and ownership


Reports to: COO

Salary: DOE

To start a conversation about a fulfilling career at SoundOut, please send us (in 300 words or less) an explanation of why you believe what we believe, and the value you think you will add to the SoundOut team.

Please also suggest a great alternative music match for a marketing campaign that you have seen/heard recently (and why).

We'd also love to see your CV. Please reach us on:

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